The buyer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods-within 14 days
Return of goods of good quality is possible if the item has not been in use, as well as a document confirming the fact and conditions of purchase of the goods.
The goods must be carefully Packed and attach the following documents:
* Return form;
* Copy of passport (or other identity document);
* Copy of payment receipt.
Returns in Moscow are carried out by a courier service Boxberry. To do this, write to us firstname.lastname@example.org specify the order the number, address and time when it is convenient to carry out the collection of goods, print out the application for return, fill it in and attach it to the parcel. Give the package to the courier.
Methods of refund:
– If the order was paid by cash to the courier the refund could be made only to the Bank account of the Buyer, which is indicated in the return form;
– in case of non-cash payment the refund will be provided directly to the account from which the payment was made.
Refund is carried out after receipt and inspection of the goods within 2-3 working days, but not later than 10 (ten) days from the date of presentation by the Buyer of the relevant requirements.
If the item is of poor quality or did not come what was ordered, please email us at email@example.com, specify the number, date and amount of the order, as well as a description of the defect, attaching a photo. We will contact you immediately.